The iWild Casino Privacy Policy applies to all users who access or use the platform. It explains what data is collected, how it is used, and how it is protected. By using the site, you agree to these terms.
Last updated: January 5 2024. The policy may change over time, and continued use of the site means you accept any updated version.
Who We Are and Who Is Responsible for Your Data
The data controller is the entity responsible for handling your personal information. For iWild Casino, this is Goodwin N.V., registered in Curaçao under number 151353, located at Abraham de Veerstraat 1, Willemstad, and licensed under OGL/2024/758/0228.
Payments are processed by LuckyLuck Limited, registered under НЕ 404194 in Cyprus, with offices at 9 Vasili Michailidi Street, 3026, Limassol.
In simple terms, the data controller decides how and why your data is used. This matters because it defines who is accountable for your privacy and protection.
What Personal Data We Collect
iWild Casino collects two types of personal data: information you provide directly and data gathered automatically while you use the platform. Both are necessary for account management, security, and smooth gameplay.
Data You Provide to Us
When you register or use your account, you provide personal details such as your full name, date of birth, email address, home address, and phone number.
You may also submit a username, identity documents like a passport or driving licence, proof of address, and payment method details.
All information must be accurate. Providing false or misleading data can result in account suspension or closure.
Data We Collect Automatically
When you use the site, certain technical and behavioral data is collected automatically. This includes your IP address, device identifiers, browser type, and operating system.
It also covers session duration, pages visited, game activity, and login timestamps.
For security, iWild Casino does not store or process your card details directly. All payment data is handled securely by the payment gateway provider.
Why We Collect Your Data and How We Use It
iWild Casino processes your data for specific, clearly defined purposes. These include running your account, keeping the platform secure, meeting legal obligations, and improving your experience. Below is a breakdown of how and why your information is used.
Account Management and Service Delivery
Your data is used to create and maintain your player account and give you access to games.
It also enables deposits and withdrawals to be processed smoothly and allows customer support to assist you when needed.
Identity Verification and Fraud Prevention
Your information is used for identity checks, age verification, and fraud prevention measures.
This includes compliance with KYC and anti-money laundering requirements.
Legal and Regulatory Compliance
Some data is processed to meet legal and regulatory requirements, including AML and KYC obligations.
This may involve responding to official requests and keeping mandatory records. Certain data must be retained even after your account is closed.
Marketing and Personalisation
With your consent, your data may be used to send promotions and personalised offers.
You can withdraw consent at any time. Once withdrawn, you will no longer receive marketing messages, and your preferences will be updated accordingly.
Platform Improvement and Analytics
iWild Casino uses anonymised or aggregated data to improve site performance and user experience.
This helps refine game selection and platform features without identifying individual players.
The Legal Basis for Processing Your Data
Under GDPR, iWild Casino must have a valid legal reason to process your personal data. These bases explain why your data can be used.
| Legal Basis | When It Applies |
|---|---|
| Contractual necessity | Account management, service delivery, payments |
| Legal obligation | AML, KYC, regulatory reporting, record-keeping |
| Legitimate interests | Fraud prevention, platform security, analytics |
| Consent | Marketing communications, non-essential cookies |
Who We Share Your Data With
iWild Casino does not sell your personal data to third parties. Your information is only shared when necessary to operate the service, process transactions, or meet legal obligations. Below are the main categories of partners involved.
Payment Processors and Banking Partners
Your data is shared with payment processors and the payment agent, LuckyLuck Limited, to handle deposits and withdrawals.
All payment details are processed on the provider’s secure servers, not stored directly by the casino.
Identity Verification and KYC Providers
Personal data and identity documents may be shared with trusted KYC providers.
This is required to verify your identity and meet regulatory compliance standards.
Regulatory Authorities and Law Enforcement
Your data may be disclosed to regulators, licensing authorities, or law enforcement when legally required.
This type of sharing is mandatory and not optional.
Technology and Service Providers
Data may be shared with game providers, platform services, fraud detection tools, and support systems.
These partners operate under strict agreements that limit how your data can be used and stored.
International Data Transfers
iWild Casino is operated by Goodwin N.V., based in Curaçao, which means your data may be transferred outside the European Economic Area (EEA).
When this happens, safeguards are applied to protect your information. These include standard contractual clauses, adequacy decisions, or equivalent legal protections.
Data transfers are only carried out where appropriate safeguards are in place, in line with GDPR requirements for international processing.
How Long We Keep Your Data
iWild Casino keeps your data only for as long as necessary, based on its purpose and legal requirements. Account data is retained while your account remains active.
Transaction and AML records are kept for a legally required period after account closure, typically up to five years.
Marketing data is stored until you withdraw consent, while technical and log data is kept for a shorter period to support security and platform operations.
Cookies and Tracking Technologies
iWild Casino uses several types of cookies to support site functionality and performance. Strictly necessary cookies enable core features, functional cookies remember your preferences, analytics cookies track usage, and marketing cookies support promotions.
Non-essential cookies are only used with your consent. You can manage or withdraw consent at any time.
How We Protect Your Data
iWild Casino applies technical and organisational measures to protect your data. All data in transit is secured using SSL encryption.
The platform does not store or process card details directly. Payment data is handled by third-party gateways on secure servers.
Access to personal data is restricted internally, and standard security protocols are applied to stored information.
Your Rights as a Data Subject
Under GDPR and similar data protection laws, you have rights over how your personal data is used. These rights give you control, transparency, and the ability to act if needed.
| Right | What It Covers |
|---|---|
| Right of access | Request a copy of all personal data held about you |
| Right to rectification | Request correction of inaccurate or incomplete data |
| Right to erasure | Request deletion of data, subject to legal retention obligations |
| Right to restriction | Request that processing is limited while a dispute is resolved |
| Right to portability | Request data in a structured, machine-readable format |
| Right to object | Object to processing based on legitimate interests or for marketing |
| Right to withdraw consent | Withdraw consent for marketing or non-essential cookies at any time |
| Right to complain | Lodge a complaint with a data protection supervisory authority |
Responsible Gambling and Data Use
iWild Casino uses player data to support responsible gambling measures and meet regulatory expectations. This includes identifying patterns that may indicate risky behavior and applying safeguards where needed.
Data is also used to enforce self-exclusion and communicate with players who opt into these tools. Self-exclusion records are retained even after account closure to prevent re-registration.
Changes to This Privacy Policy
iWild Casino may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Players will be notified of material updates via email, on-site notifications, or banners. Continued use of the site after changes means you accept the revised policy. Effective date: January 2024.
How to Contact Us
For data protection queries, you can contact the Data Protection Officer at iWild Casino.
For general account or gameplay questions, use the live chat via Customer Services.
DPO requests are typically handled within a reasonable timeframe in line with legal requirements. If unresolved, you have the right to escalate your complaint to a relevant supervisory authority.
